AB+F Corporate and Business Banking Forum 2010

Presentation by Bill Lang:

Keys to Engaging the Small Business Front Line

• The strategic and operational drivers of employee engagement
• The neuroscience behind “emotionally bonding with SME customers”
• Practical leadership actions to build SME frontline skills and performance
• Case study on SME Direct Channel Excellence

Panel Discussion:

The Australian SME banking debate

• Why is it that SME’s are as challenging as they are?
• If SMEs and banks could not be more aligned in their business interests then why has it taken so long for the Australian banking sector to get it?   

Symon Brewis-Weston, Executive General Manager, Business and Private Banking, Commonwealth Bank
Carl Walsh, Chief Executive, WHK  
Bill Lang, Chief Executive Officer, Bill Lang International and Director, Small Business Australia